Refund and Returns Policy

🔄 Refund and Returns Policy – Elegant Mart

At Elegant Mart, your satisfaction is our top priority. If you’re not completely happy with your purchase, we make returns and refunds simple and stress-free.

📦 Easy Returns

We offer a 90-day hassle-free return policy.

• Items must be unused, unwashed, and in original packaging.
• Proof of purchase (order number/email) is required.
• Certain products (e.g., hygiene items, personalized goods) may not be eligible.

💰 Refunds

• Refunds are processed within 5–10 business days after we receive your return.
• The refund will be issued to your original payment method.
• Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

🔄 Exchanges

Want to swap for a different size, color, or product?

• We offer free exchanges on eligible items.
• Contact our support team within 30 days of delivery to request an exchange.

🚚 Return Shipping

• If the return is due to our mistake (defective/damaged/wrong item), we’ll cover the shipping cost.
• If the return is due to customer preference (change of mind, wrong size ordered), the buyer is responsible for return shipping.

🛠️ Defective or Damaged Items

We stand by the quality of our products. If your item arrives damaged, defective, or incorrect:

1. Take clear photos of the item.
2. Contact our support team immediately.
3. We’ll arrange a replacement or full refund at no cost.

📞 How to Start a Return

1️⃣ Email us at info@elegant.com with your order number and reason for return.
2️⃣ Our support team will provide return instructions.
3️⃣ Ship the item back to us.
4️⃣ Once received, we’ll process your refund or exchange.

⚖️ Important Notes

• Returns requested after 90 days may not be accepted.
• Items marked as Final Sale are non-returnable and non-refundable.
• Refund timelines may vary depending on your payment provider.

🤝 We’re Here to Help

Questions about your return or refund? Contact us anytime:

📧 Email: info@elegant.com
📱 Phone: +1-214-639-8350
📍 Address: 7901 4TH ST N #18891, ST. PETERSBURG, FL. 33702

🌟 Shop with Confidence

At Elegant Mart, we want you to shop stress-free, knowing that our Refund & Returns Policy has you covered.

👉 Your happiness is our guarantee.